Rental Terms

Driver information

HNC Mobility provides accessible and adapted vehicle rental. The rented vehicle may only be driven by the person(s) named in the rental agreement and delivery form. No damage cover applies if the vehicle is driven by anyone not named in the agreement.

To add drivers, purchase the “Additional Driver” service. Up to 5 additional drivers may be registered per vehicle. Rentals are subject to the age and licence-experience requirements for each vehicle segment. If those requirements are not met, you may rent within package limits by purchasing the “Young Driver” package, which may also include an enhanced maximum cover option.

Additional Driver and Young Driver fees are shown during booking. Contact us at +90 212 277 27 73, +90 532 275 79 79, info@hncmobility.com, or kiralama.hncotomotiv.com.

Age and licence requirements

Minimum age and years since licence issuance by segment are shown below. Both the renter and any additional driver(s) must meet these requirements. Turkish licences must show a Republic of Türkiye ID number. You must present a valid licence at pickup.

Foreign licences and passports are accepted when issued in the Latin alphabet. Non-Latin documents must be accompanied by a sworn translation. The passport entry stamp for Türkiye must be dated within the last 6 months. An International Driving Permit may be required for foreign nationals.

• Older-format Turkish licences issued before 1 January 2016 are invalid as of 31 October 2025 under applicable rules. Rentals cannot proceed with expired or invalid licences after that date.
• A financial assessment may be required before rental; an appropriate deposit, security hold, and/or guarantee amount may be requested.

Segment	Minimum driver age	Young driver age	Minimum licence years	Young driver licence years
Economy	21	20	1	1
Comfort	23	21	2	1
Prestige	25	23	3	2
Luxury	27	25	5	3

Additional driver qualifications or documents for accessible / adapted vehicles may be confirmed at reservation.

Rental duration and late return

Vehicles may be rented for a minimum of 24 hours per day, or 23 days on a monthly basis.

In case of late return:

• More than 2 hours late: one-third of the then-current daily rental rate,
• More than 3 hours late: two-thirds of the daily rental rate,
• 4 hours or more late: one full daily rental rate is added to the agreement and charged to your credit card,
• If pickup or return is scheduled at office closing time, you must complete it at that time; the up-to-2-hour grace does not apply.

Fuel

Return the vehicle with the same fuel level as at pickup. If returned with less fuel, the missing fuel cost plus a service fee of 40% of that cost will be charged.

Vehicle delivery and one-way

Office / location return

Returning the vehicle to a location other than where it was rented may incur a “One-Way” fee. A one-way fee may also apply when returning to a different location within the same city.

Delivery to / collection from an address

Address delivery and collection depend on availability. Ask during booking or contact our office. Special arrangements for accessible vehicle delivery should be confirmed in advance.

Coverages and extras

Coverages

The packages below describe typical scope; current limits and prices are confirmed at reservation.

• Mini Damage Cover: Basic cover offering repair advantages for single-party damage up to a stated limit, subject to renter declaration.
• Super Mini Damage Cover: Single-party damage cover with a higher limit than Mini.
• Maximum Cover: Package combining Mini damage, personal accident, third-party liability, and tyre/glass/light/mirror (LCFA) cover.
• Super Maximum Cover: Broader package combining Super Mini damage with personal accident, third-party liability, and LCFA.
• Third-party liability: Cover for third-party losses within stated limits, in addition to compulsory motor liability insurance.
• Personal accident: Cover for the driver and occupants within policy limits.
• LCFA: Cover for tyre, glass, headlight, and mirror damage (typically limited to one item).

Extras

• Child seat / booster: Subject to stock availability.
• Address delivery and return: Subject to availability.
• Young driver: Required when age / licence-year conditions are not met.
• Additional driver: Required to register extra drivers (maximum 5).
• Extra kilometre packages: Purchase additional km beyond the segment limit.

Traffic fines

Any traffic fine arising from non-compliance with traffic rules (including incorrect toll/booth use on bridges and motorways), plus related service fees, will be charged to the credit card of the renter named in the agreement.

General rental contract conditions

• If rental duration, vehicle group, or pickup/return location changes, fees are recalculated at the rates valid on the change request date. Cancellations follow the cancellation rules published on the website.
• The rental is effected when the renter takes delivery and signs the delivery form.
• The renter agrees to follow the vehicle handbook, exercise due care, and keep the vehicle in good condition.
• The renter agrees to use the vehicle only within the borders of the Republic of Türkiye, in accordance with the Highway Traffic Law and related legislation. Vehicles may not be taken abroad; no cover is valid outside Türkiye.
• The vehicle must not be used for illegal purposes, transport of goods contrary to customs law, towing/pushing other vehicles, commercial passenger/goods carriage, overloading, by an intoxicated or unlicensed driver, in races/rallies/speed trials, on terrain unsuitable for the vehicle, for transport other than licensed sea/rail carriage, or for animal transport. Damage from smoking or similar substances is the renter’s responsibility.
• Only drivers and additional drivers listed on the delivery form who meet age and licence requirements may drive. The renter must ensure additional drivers comply with these conditions.
• Fuel, parking, HGS/OGS, motorway and bridge tolls, and traffic fines are payable by the renter.
• The renter must respect the kilometre limit; excess km are charged at the rate stated on the delivery form / reservation.
• Fuel must be returned at the pickup level; missing fuel is charged at current pump prices plus the service fee.
• Without written approval, the renter may not assign the agreement, allow others to use the vehicle, pledge it as security, or sublet it.

Obligations in case of an accident

• Immediately call HNC Mobility assistance: +90 212 277 27 73 or +90 532 275 79 79.
• Do not move the vehicle; switch off the ignition; contact the nearest police/gendarmerie; obtain accident/damage/theft reports and an alcohol report as required.
• Photograph the scene; collect names and addresses of involved parties and witnesses; do not admit liability you do not have.
• In two-party accidents, obtain licence, registration, and motor insurance details.
• Do not leave the vehicle without adequate safety measures.
• Submit notifications and documents within 72 hours of the incident.
• Report accidents involving property damage, injury, or death to the competent authorities immediately.

Vehicle group kilometre limits

Total kilometres driven are limited by the vehicle group’s allowance. Current limits, deposit amounts, and excess-km rates are confirmed at reservation; the table below is illustrative. Extra kilometre packages may not be available after the rental has started.

Segment	Sample deposit	Sample excess km rate	Daily km limit	Monthly km limit
Economy	TRY 4,500	TRY 3.9	500 km	4,000 km
Comfort	TRY 6,000	TRY 4.9	500 km	4,000 km
Prestige	TRY 7,500	TRY 7.9	500 km	3,000 km
Luxury	TRY 9,500	TRY 11.9	500 km	3,000 km

Payment and deposit

The rental fee, extras, and deposit are collected in advance at the start of the rental from the renter’s own credit card. Multiple cards belonging to the same person may be used; third-party cards are not accepted. Debit and virtual cards are not valid. The renter must be present in person at pickup.

Deposit amounts vary by vehicle group (illustrative range: TRY 3,000–6,000; current amount confirmed at booking). If the vehicle is returned in the same condition as delivered, the deposit is refunded within 7 business days.

Security

Payments use 3D Secure. kiralama.hncotomotiv.com uses an SSL security certificate. Card details may be processed for collections such as HGS/OGS or traffic fines; see the Clarification Notice for retention periods and your rights.

Reservation changes, cancellation, and no-show

• You may change vehicle group, return location, dates, and extras/cover packages; price differences may apply. Changing the pickup location may require cancelling and making a new reservation.
• Early return: Returning before the reserved end date may incur an early-return fee on unused days; any remainder is refunded.
• Extension: If the rental is extended, the additional fee is charged to the renter’s credit card.
• No-show: If the vehicle is not collected at the scheduled time, a no-show status may apply after about 2 hours; after about 4 hours the reservation may be cancelled and the vehicle group is no longer guaranteed.
• Cancellation: Cancellations up to 1 hour before the reservation time may be free of charge. Later cancellations may incur 30% of the total amount.

Important warnings

• All charges are collected from the renter’s personal credit card; debit/virtual cards are not accepted.
• For cover to apply after damage, you must notify the assistance line, leave the vehicle in place, contact police/gendarmerie, and obtain a police report plus alcohol report when required. An amicable accident report may be used for agreed material-damage collisions.
• If the vehicle is stolen, obtain a theft report and return the keys and registration document.
• For accidents, theft, breakdown, flat tyre, or any emergency, call 24/7: +90 212 277 27 73 / +90 532 275 79 79.
• Taking vehicles outside Türkiye is prohibited; cover is not valid abroad.
• Reservations are confirmed by vehicle group; no specific make/model is guaranteed.
• Mechanical/electrical damage from misuse, negligence, or carelessness (incorrect gear use, continuing with warning lights, underbody impact, tyre/rim damage, fuel-related faults, etc.) is outside cover and payable by the renter.
• Winter tyres, where offered, are chargeable and subject to stock.
• A financial assessment may be required to confirm the reservation; an appropriate deposit or security may be requested.

Questions: info@hncmobility.com · https://kiralama.hncotomotiv.com